Many e-Governance initiatives failed because the software came without any relationship with the existing Government process.
e-Despatch is a software application where the govt. process is kept intact and IT comes only as an enabling tool.
By the use of e-Despatch we can not only monitor the despatch of the letter, we can also ensure that the field functionaries access the letter, they get the information on the same day, if not immediately and act accordingly.
The time block which was happening earlier between government’s instruction and action in the field as per the instruction, has been now removed because of e-despatch.